Union Square Hospitality Group has eliminated tipping at almost all of our New York restaurants.* This initiative, which we call Hospitality Included, is designed to compensate the entire team – in both the kitchen and the dining room – more equitably, competitively, and professionally, and provide clear paths for professional advancement. It's all part of putting our employees first in the cycle of Enlightened Hospitality.
What is Hospitality Included?
Hospitality Included means we don't accept tips. The price you see on the menu reflects the full cost of dining with us – Hospitality Included! You don't have to do math once the bill comes or buy back your coat at the end of the night.
Where will we be rolling out Hospitality Included next?
We're committed to transitioning all of our businesses to Hospitality Included.
A Letter from Danny Meyer about Hospitality Included
October 14, 2015
I am writing to share some important news about Union Square Hospitality Group that we want you to understand before your next visit to one of our restaurants.
Recently, our entire company has been engaged in a robust conversation about how we can provide even more meaningful career opportunities and advancement for our 1,800 employees. It has become increasingly clear to us that a major obstacle in this endeavor is the practice of tipping.
There are countless laws and regulations that determine which positions in a restaurant may, and may not share in gratuities. We believe hospitality is a team sport, and that it takes an entire team to provide you with the experiences you have come to expect from us. Unfortunately, many of our colleagues — our cooks, reservationists, and dishwashers to name a few — aren’t able to share in our guests’ generosity, even though their contributions are just as vital to the outcome of your experience at one of our restaurants.
After a thoughtful, company-wide dialogue, I’m proud to let you know that Union Square Hospitality Group will eliminate tipping throughout our family of restaurants. Starting at The Modern in late November, you will no longer find a tip line on your check, and there will be no need to leave additional cash at the table, the coat check, or the bar. Our other New York restaurants will make this change over the course of the next year.
Once these changes are implemented, the total cost you pay to dine with us won’t differ much from what you pay now. But for our teams, the change will be significant. We will now have the ability to compensate all of our employees equitably, competitively, and professionally. And by eliminating tipping, our employees who want to grow financially and professionally will be able to earn those opportunities based on the merit of their work.
We are making a bold decision for our team and our guests, and we don’t take this lightly. We encourage you to share your thoughts and feedback at HospitalityIncluded@ushgnyc.com.
We remain more committed than ever to our promise of delivering excellent dining experiences with warm hospitality — and we hope that you will both support our team and join us on this journey.
Why Hospitality Included?
"We began the process of eliminating tips in our New York restaurants and built the full cost of compensating our entire staff into our menu prices. We did it to decrease the pay gap between servers and cooks and to provide transparency into the true cost of operating a restaurant. More significantly, we did it to provide our employees with the professionalism that is standard in most other industries."